All items purchased at spandexglobal.com carry a 15-day no questions asked money back guarantee unless it has been cut, damaged, altered or otherwise noted. Spandexglobal.com highly recommends that customers request free fabric swatch books prior to placing orders. To ensure that your return has been authorized, please contact us for return shipping labels.
We encourage customers to inspect the products of their package(s) upon delivery to ensure that you have plenty of time to take advantage of our 15-day money back guarantee.
We are unable to issue refunds after 15 days from the date of your purchase. Refunds are processed within 5-7 business days from the item(s) being returned to our facility. All refunds are issued against your original form of payment.
PLEASE NOTE, WE CANNOT ACCEPT ANY RETURN OR EXCHANGE IF:
- Fabric has been cut, altered or damaged.
- For any piece less than 3 yards in length.
- Clearance Items
- Custom prints
A copy of the packing slip or the customer invoice (receipt) must accompany all returns.
Damaged Items and Shortage Claims: Any damaged or missing items must be reported within 7 days of delivery by calling 1.844.581.3674 or email firstname.lastname@example.org.
Call or email: for bulk quantity, larger items or for any other questions, please call Spandex Global Online Customer Service at 1.844.581.3674 between the hours of 9AM-5PM EST, from Monday to Friday, or email email@example.com